Privacy Policy
Effective Date: August 10, 2026
Last Updated: August 10, 2026
Casa Esperanza Transitional Home respects the privacy of our website visitors, supporters, volunteers, donors, community partners and others who interact with us. This Privacy Policy explains what information may be collected through our website, how we use that information and the choices available to you.
Our website is located at esperanzabakersfield.org.
Information We Collect
We may collect personal information that you voluntarily provide when you interact with our website. This may include:
- Name
- Email address
- Telephone number
- Mailing address
- Information submitted through contact forms
- Information submitted when requesting information about Casa Esperanza
- Volunteer, supporter or community involvement information
- Donation-related information
- Communications you send to us
We may also automatically receive limited technical information when you visit our website, such as your IP address, browser type, device type, referring website, pages visited and general website usage information.
How We Use Your Information
Casa Esperanza may use information collected through the website to:
- Respond to questions and requests
- Provide information about our organization, programs and services
- Process and acknowledge donations
- Communicate with donors, volunteers, supporters and community partners
- Distribute newsletters, announcements and organizational updates
- Improve our website and communications
- Maintain website security and prevent fraud, spam or misuse
- Comply with applicable legal, financial and regulatory requirements
We do not sell personal information collected through our website.
Donations and Payment Processing
Online donations to Casa Esperanza are processed through Network for Good, a third-party donation and payment processing service.
When you make a donation, Network for Good may collect information necessary to process the transaction, including your name, contact information, payment information and donation details. Payment information is processed through Network for Good and its payment-processing services. Casa Esperanza does not directly store your complete credit card information on this website.
Casa Esperanza may receive donor information associated with your contribution for purposes such as donor acknowledgment, receipts, accounting, fundraising communications and organizational recordkeeping.
Your use of Network for Good’s services is also subject to its applicable privacy practices and terms.
Email Communications and Newsletters
If you provide your email address or subscribe to communications from Casa Esperanza, we may use your information to send newsletters, announcements, fundraising communications, event information and other organizational updates.
You may unsubscribe from marketing or newsletter communications at any time by using the unsubscribe option included in the communication, when available, or by contacting Casa Esperanza.
Cookies and Website Analytics
Our website uses cookies and similar technologies necessary for website operation and analytics.
Casa Esperanza uses Google Analytics 4 (GA4) to better understand how visitors find and use our website. Google Analytics may collect information such as pages visited, approximate geographic location, device and browser information, referral sources, interactions with the website and the duration of visits.
This information helps us understand website traffic, evaluate the effectiveness of our communications and improve the website.
We also use Google Search Console to understand how our website appears and performs in Google Search. Search Console provides information about search visibility and website performance and does not provide Casa Esperanza with the identity of individual people conducting Google searches.
Google may process information collected through its services according to Google’s own privacy practices.
Visitors can control or delete cookies through their browser settings. Disabling certain cookies may affect some website functionality or the availability of analytics information.
Embedded Content and Third-Party Services
Pages on our website may contain content or services provided by third parties, including videos, maps, social media content, forms, donation services or other embedded features.
When you interact with embedded content, the third-party provider may collect information about your interaction as though you had visited that provider’s website directly. Third-party services may use cookies or other technologies according to their own privacy policies.
Links to Other Websites
Our website may contain links to websites operated by other organizations. Casa Esperanza is not responsible for the privacy practices, security or content of websites operated by third parties. We encourage visitors to review the privacy policies of websites they visit.
How We Share Information
Casa Esperanza does not sell personal information collected through our website.
Information may be provided to service providers when necessary to operate the website or provide a service requested by a visitor. Our primary third-party website-related services currently include:
- Network for Good, for online donations and payment processing
- Google Analytics 4, for website traffic and usage analytics
- Google Search Console, for website search performance and technical monitoring
- Our website hosting and technology providers, as necessary to operate, maintain and secure the website
We may also disclose information when required by law or when reasonably necessary to protect Casa Esperanza, our website, our residents, our supporters or others.
Embedded Content and Third-Party Services
I’d also simplify this section since you aren’t running a bunch of marketing technology:
Pages on our website may occasionally contain content or links provided by third parties. When you visit or interact with a third-party website or service, that provider’s privacy practices apply to information it collects.
Casa Esperanza is not responsible for the privacy practices or content of websites and services operated by third parties.
Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and as required for legitimate organizational, financial, tax, legal, security and recordkeeping purposes.
Retention periods may vary depending on the type of information and the reason it was collected.
Data Security
Casa Esperanza takes reasonable administrative and technical measures intended to protect information collected through our website from unauthorized access, disclosure, alteration or loss.
However, no website, electronic transmission or data-storage system can be guaranteed to be completely secure. Visitors should use appropriate care when submitting information online.
Sensitive Personal Information
Please do not submit confidential medical, financial, identification or other highly sensitive personal information through general website contact forms unless specifically requested through an appropriate secure process.
Information concerning Casa Esperanza residents, applicants or program participants may be subject to additional confidentiality requirements and organizational policies that are separate from this website Privacy Policy.
Children’s Privacy
Our website is intended to provide information about Casa Esperanza and its mission and is not directed toward children under 13. We do not knowingly use the website to solicit personal information directly from children under 13.
If we become aware that personal information from a child under 13 has been collected through the website without appropriate authorization, we will take reasonable steps to remove it.
Your Privacy Choices
You may contact Casa Esperanza to ask about personal information you have voluntarily provided through the website or to request that information be corrected or deleted.
Some information may need to be retained for legal, accounting, donation, security, administrative or other legitimate organizational purposes.
You may also manage cookies through your browser and unsubscribe from applicable email communications using the unsubscribe instructions provided in those communications.
Changes to This Privacy Policy
Casa Esperanza may update this Privacy Policy periodically to reflect changes in our website, technology, organizational practices or applicable requirements.
When the policy is materially updated, the “Last Updated” date at the top of this page will be revised.
Contact Us
If you have questions about this Privacy Policy or information you have provided through our website, please contact:
Casa Esperanza Transitional Home
P.O. Box 1645
Bakersfield, CA 93302
Phone: 661-321-4673